The necessary Context: TECH’s evaluation of My one month of Design Team Service.
Before I paid My $64 dollars for My one month of Design Team help with My website stuff? I “called a Friend.” IRL. To “ask for help putting My website together” AKA building this Frankenstein’s Monster. [N: He was a good target because He’s a techy-Engineer-esque Guy]
He declined My request.
And.. I get it. I didn’t like the rejection, sure, but hey! I bid is a bid: No obligation to consent. What’s unfortunate is He actively refused the opportunity to Support Me – even just to tell Me “Everything’s Gonna Be Okay” and that He had faith in Me, keep Him posted on My progress, etc. etc. – but nope. None of that. It was just a “Nope” and slamming the hypothetical door shut.
It’s a Rookie mistake.
Because what He doesn’t realize, by giving Me zero support, here, is that this one piece of IRL mutual Experience data? It has a negative impact on Our (His & MInes) interpersonal relationship. It’s like dying a white shirt black: one splash of dye will change the color of the entire shirt. Maybe I’ll ask Him for help again, in the Future. Maybe I won’t. “It All just Depends.”
But back to My Story.
The Design Team. Oh Yes. Overally? I’d say they get a passing grade. [N: in any IRL situation? It’s easier for Me to just do “pass” or “fail”] The Proof: My website is currently Live – Frankenstein’s Monster is happily running around, terrorizing the local Villagers. “Yayy, Me!”
The month began very ‘hit & miss’ with Me not knowing the “website-building language” to articulate My needs, what I was trying to do, what I needed My website to do, etc. etc. as well as Me not understanding the Design Team sandbox [N: the DT’s ‘Area of Responsibility’] But let’s first jump into My dislikes.
Dislikes: Each call limited to 25 mins, and if I don’t get finished in that amount of time? I call back and talk to a completely new Human Being. Being asked on the call to “give Me 5s” on the survey following the phone call. And… talking to Me like I’m Stupid.
Restricting the call to 25 mins is very short-sighted, IMO, because I’ll just keep calling over & over infinity. Which – depending on how far I get with each Person – I hafta repeat the Story from the beginning, which is super inefficient. And aggravates TECH. The Bosses think that restricting to the 25 mins means “when I call, I don’t hafta wait so long to talk to Somebody” but You know what that tells Me? They haven’t hired enough staff for this role. And making Me hold the bag for it. Being forced to call again, every 25 mins, and start over, is like sitting at a restaurant for a meal, where I get a new waitress every 25 mins… and I just got through explaining My order to the first waitress, and now I hafta do it again with the next one.
On the topic of “asking Me to rate You 5s” – because more than one Person verbalized this, it makes Me believe They get bonused somehow for 5s – and maybe also have punitive repercussions for anything less than 5s. Which, uggh! But – and this is a big butt – verbally asking Me to rate You 5s at the end, when You haven’t actually “helped” Me do anything yet – or even at the end of the call – aggravates My SB. [N: I’m guessing, PASSION] It’s like I already paid the bill to stay at this hotel, and You brought My luggage up to My room, dropped My bag on the floor – I heard something break inside My bag – and now You hold Your hand out for a tip?!? The asking is very self-gratuitous.
So what did I do? After much trial-an-error – talking to a bunch of DT People and ‘learning’ what not to do when I call – I started the call with an Elevator Speech: [N: following the GoTo meeting set up, screen sharing, etc]
“Hi Jesse/Ian/Bhea/Chris/Chester/Lesly/Mario/Nerizza/Charles/Feleejo!”
“Ok! I want You to know: I’m a Newbie, so You’re gonna hafta dumb things down for Me. Also: I will rate You 5s at the end, but if I ask You for something & You don’t know how to do it? Tell Me You don’t know how to do it. I’ll just call back. It’s okay.”
The Why: I want Them to know that getting a 5 rating is not contingent on Them helping Me with the task I need help with… so the pressure is now Off. What I am rating Them on is 1) not d#cking Me around & lying to Me and telling Me they know how to do something that They do Not, 2) not talking down to Me because They know everything & I know nothing, and 3) speaking in a way that Influences Their Own SB to treat Me like “a Real Human Being” and not just a Caller. Or a Number.
I find – when I started the call with My Elevator Speech – I got better results because now? The DT Person I was talking with could relax! They could really listen to Me, and try to understand the question I was asking (despite Me not knowing ‘Their’ language). And I think – My guess – is that My doing so motivated that Other Person to try all that much harder to help Me.
Win-f#cking-Win.
. . .
Conner’s Comments: Did I hafta hang up a few times on a few people? Sure. Sometimes They just “rubbed Me the wrong way” -or- “triggered-an-already-frustrated-TECH” -or- just gave Me the gut-feeling that They were emotionally “checked out.” I’m not gonna beg anyone to help Me, ever. I’m gonna give You one shot, and if You blow it? I’m done.
But when You give Me Your Everything? Your All? Your.. respect for Me, as a fellow Human Being?
Imma fall in love with You.